Symetra: Insurance Platform Modernization

Symetra is a United States-based family of companies providing retirement plans, employee benefits, annuities and life insurance through independent distributors nationwide.

Challenge

In 2007, servicing the accounts of Symetra’s 1 million+ customers was time consuming, prone to error, and expensive. It required a dedicated team to receive and make changes in the system. Customers were growing weary of having to call in to request changes and waiting days for them to be applied. Additionally, Symetra’s in-house policy system was lacking the functionality to collect vital customer information which could provide valuable business intelligence and insight.

Lastly, with a failed IPO (initial public offering) attempt in 2007, Symetra needed to position themselves for growth and one of the areas that needed most attention was scalable technology.

symetra logo

Solution

Tall glass building in Bellevue, Washington with the name SYMETRA on top, HQ of insurance company

Dev IQ® developed a client self-service web portal for end users to manage their own policies and profiles. The solution integrated with the Symetra in-house policy system, security model, and included a new database to capture vital customer information that was not being stored in the existing policy system. It also included several custom simulators to help end users estimate retirement age and premiums.

Along the way, Dev IQ also consulted with Symetra on their overall IT infrastructure to enable the company to scale effectively. We have enjoyed a long-term successful relationship with Symetra that continues today.

Technologies

This platform was built with .NET C#, HTML, CSS, and JavaScript on the client-side.

Result

• Symetra increased the satisfaction of their customers

• Reduced overall administration costs

• Positioned the organization to scale for substantial growth

Symetra insurance and their new platform reduced complexity for users

Visit Symetra’s website:

https://www.symetra.com/

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Our customer’s success is our success.

We have helped dozens of businesses throughout our 10+ years of development. We work hard and have fun doing it. We love learning new industries and pride ourselves on our communication, process and people.

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