Symetra: Insurance Platform Modernization
Symetra is a United States-based family of companies providing retirement plans, employee benefits, annuities and life insurance through independent distributors nationwide.
In 2007, servicing the accounts of Symetra’s 1 million+ customers was time consuming, prone to error, and expensive. It required a dedicated team to receive and make changes in the system. Customers were growing weary of having to call in to request changes and waiting days for them to be applied. Additionally, Symetra’s in-house policy system was lacking the functionality to collect vital customer information which could provide valuable business intelligence and insight.
Lastly, with a failed IPO (initial public offering) attempt in 2007, Symetra needed to position themselves for growth and one of the areas that needed most attention was scalable technology.
Dev IQ® developed a client self-service web portal for end users to manage their own policies and profiles. The solution integrated with the Symetra in-house policy system, security model, and included a new database to capture vital customer information that was not being stored in the existing policy system. It also included several custom simulators to help end users estimate retirement age and premiums.
Along the way, Dev IQ also consulted with Symetra on their overall IT infrastructure to enable the company to scale effectively. We have enjoyed a long-term successful relationship with Symetra that continues today.
• Symetra increased the satisfaction of their customers
• Reduced overall administration costs
• Positioned the organization to scale for substantial growth
Visit Symetra’s website:
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